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Privacy Policy

Privacy Policy

If you’re looking for our Cookie Policy please click here.

Website City (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who we are

Website City is a privately owned, family-run business based in Stone, Staffordshire. We provide website development, hosting, consultancy, and related digital services to businesses across the UK.

2. Information we collect

We may collect the following types of personal information:

  • Contact details (such as your name, email address, phone number, business name).

  • Account information (login credentials, account preferences, invoices).

  • Technical data (IP address, browser type, device, cookies – see our Cookie Policy).

  • Service-related data (content you supply to us for websites, hosting, or consultancy).

  • Communication records (emails, support tickets, meeting notes).

We do not knowingly collect personal data from children under 16.

3. How we use your information

We use personal data to:

  • Provide and manage our services (web hosting, website development, consultancy).

  • Respond to enquiries, support requests, and customer communications.

  • Issue invoices, process payments, and manage renewals.

  • Maintain the security and performance of our systems.

  • Send service updates and, where you have opted in, marketing communications.

4. Legal basis for processing

We process your personal data on the following bases:

  • Contract – to deliver the services you have purchased from us.

  • Legal obligation – to meet regulatory or tax requirements.

  • Legitimate interest – to improve our services, maintain security, and communicate with clients.

  • Consent – for marketing communications (you can withdraw consent at any time).

5. Sharing your information

We do not sell your personal data. We may share it with:

  • Trusted third-party providers (e.g. hosting partners, payment processors, email providers).

  • Professional advisors (e.g. accountants, legal representatives).

  • Regulators or authorities if required by law.

All third parties are required to respect the security of your data and comply with applicable data protection laws.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

7. Data security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. Our servers are hosted in a managed UK data centre.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data where there is no legal reason for us to keep it.

  • Object to processing or request restriction of processing in certain circumstances.

  • Request data portability.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at support@website.city.co.uk.

9. Third-party links

Our website may contain links to other sites. We are not responsible for the privacy practices of these websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date above.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 support@website.city.co.uk